Our client is located in Kirchberg. They are a leader in online banking and provides trading, investing and banking services to +500’000 clients, through their performant and secured digital platforms. In order to support their success they are offering a temporary mission of 3 to 6 months as an Operations Officer M/F.

The position is part of the bank’s business operations team which serves clients with client onboarding and account administration, cash and securities transfers, and quality assurance.
The role serves a key function to the bank’s transactions for cash and securities. The role is responsible for reviewing and completing the correct banking operations on customer accounts. This includes processing client cash transfers for retail and corporate accounts, incoming and outgoing securities transfers, and account closures. The role is expected to perform at the service levels and risk controls set by the bank’s control functions, management and board.
The position may also support other bank initiatives related to cash and securities transfer services as needed with the opportunity to work with other functional teams.

Responsibilities :

- Execute daily checklist tasks efficiently,
- Complete the client cash and securities transfer processes, and book various banking operations on customer accounts within the agreed SLA and with operational risk controls,Manage account closures and follow up on outstanding cash,
- Monitor client margin positions and communicate effectively,
- Investigate outstanding amounts on client cash reconciliations provided by the finance team and adjust booking when required or initiate client follow-up via client service,
- Conduct QA check and collaborate on documentation archiving,
- Identify and propose process improvements,
- Handle complex customer queries and assist with data clean-ups,
- Support Business Continuity Plan testing and audit missions,
- Assist with regulatory reporting and risk event reporting.

Profile